Hands down the best Harley buying experience that I have had over the years. The staff here is amazing and very friendly and know their departments. When I buy my second bike for around town Im coming here! Thanks guys.

I was on vacation, visiting friends in Hot Springs. I had developed a sound coming from the front disc brakes. My friend in Hot Springs and I inspected the front disc brakes and saw the very worn disc brake pads. We thought about getting new pads and replacing them our selves but I thought it would be a good idea to let you at Rock City HD do the repair. I called and talked with Joe and since I was out of state and on vacation you could get me in immediately.It was determined that a piston in the caliper was stuck in the extended position which wore the pad down to nothing.The work was done in a timely and professional (hats off to the technician) manner as was the interaction between myself, Joe and Joann.I appreciate how Harley-Davidson and their dealerships put a priority on out of town customers! It made the rest of my vacation safer and enjoyable.Kevin Parrott

Iowa City, Iowa I appreciate Joe and Joann for their professionalism, helping me get back on the road with a safe bike!

Just a quick thanks. Took the advanced riders course yesterday taught by Greg and had a blast. Learned some new stuff and hugely boosted my confidence in slow speed maneuvering. also got set up to have a new horn installed and of course walked out with a new rain suit and t shirt. As always great job

While on a multiple state trip, my Sena (8 years old) helmet failed to reconnect with my Bluetooth. Also, the face shield broke. Time for a replacement

I had a good buying experience but the best part was the dealership mailed my old helmet back to NC @ no extra cost. Thanks from NC.

Wow! Awesome customer service and excellent financing options. Rock City HD has earned my business and loyalty.

I had a great experience great people James was especially great.

Rock City is by far the best Harley Dealership that Ive been to in a long time. Mike gave me a great deal on a new road glide ST, and Kenny was awesome! Every department that I dealt with was the same way. I went to several dealerships before I came to Rock City, but I bought my road glide here and my next one will be from here too. I just want to say thanks to Rock City Harley Davidson!

My wife and I were heading back home form Eurika Springs on June 5, 2023 and noticed an oil leak. I called and the service department a bout and hour and a half out and they said they would work me in. We were in and out in less than 3 hours. Leak fixed. Great service. They even texted to make sure we made it home with no other problems. Thanks .

As always, these guys are great. I found a fuel leak on my 05 last Thursday and they got me in on Saturday. Got me in and out on time, texted me when found the problem, and got it fixed. This place is AWESOME.

This is the best Harley dealership we have visited in the state. Nate was awesome when my husband got his bike. Very helpful and answered all our questions. Every time we go back to visit he always remembers us and makes us feel like family. We love going just to look and visit. We love the events they sponsor. Nate even sends texts just to say hi and make sure everything is going good with the bike. LOVE THIS PLACE!!!!!!!!

I had been looking at new bikes with no Success with other dealers in Southern Missouri Or Northern Arkansas. I had to sit down with several sales managers and salesman and could never come to an agreement with my trade-in value so I never made a deal almost gave up few weeks later I looked on Rock city Harley Davidson website had some great bikes so Ill call Mike the sales manager we made a deal over the phone . Couldnt believe what I had done with butterflies in my stomach all night I got up on Friday morning drove down to Little Rock with my bike in tow. Mike met me at the door and my new 2022 Road Glide ST was setting at the front door mike Introduced me to his sales team everything he told me over the phone was wrote in stone they gave me top dollar for my ultra limited CVO and a great deal On the Road Glide ST in Vivid black . If youre looking for a new bike or a used bike go see (Rock City Harley Davidson)and let Mike and his CREW sell you the dream bike youve been looking for this is my 6th Harley-Davidson I will never shop anywhere else Thanks to Rock City Harley-Davidson You have a lifetime customer ..

Kenny Waller from the Service Department helped me resolve an electrical issue with my CVO Ultra LTD in an efficient, professional and friendly manner. He found and replaced a blown fuse in minutes and had me on my way. I was on a long ride from South Florida to Eureka Springs and Kenny did not hesitate to help me and get my bike back to normal operating rode. I am most grateful for his help and expertise and I will recommend anyone I know to this dealership and specifically to Kenny Waller who is a true gentleman and professional. Thank you.

Rock City has a well rounded crew. They all treat you like you're family. There are no strangers walking in their door. Nate (sales) and Craig (parts) are the absolute best in my book. The service department took care of my needs quickly. The girls in merch are all very nice and helpful.

What a wonderful crew with great service!

Thank you for the experience , I am in love with my bike.

Received first class customer service!

Traveling, bike developed charging issues Friday night late , bedded down for the night arrived little after opening on Saturday , the young lady in service department took me right in and did a super job at processing the bike in mechanic did a great job and got me back on the road in a couple of hours THANK YOU TEAM BLESS YOU Keep up the Great Work

I worked with Bill and Kenny today. From the moment I walked thru the doors, I was treated like I mattered. I was not looked down on because I was a girl. That was wonderful. Everyone is very knowledgeable and helpful. Bill went out of his way to make sure I was treated good and taken care of. I would recommend them to everyone. I am super happy and excited about my 1st Harley purchase. I love my new bike so much.

I dealt with Kenny. Love my new lowrider S. Kenny was really easy to deal with. 10 out of 10

Paige was my Sales Associate and she was phenomenal. Very friendly and highly knowledgeable on the products being sold. Beautiful store and great service!

I brought my bike up Monday morning for a 5,000 mile check and DOT brake fluid change. I was checked in at the appointed time and the work was done on time and at the exact quoted price. The customer service I received at the dealership was excellent.

I would highly recommend Rock City HD. Amazing staff and a great facility. I was able to take the beginners course at the riding academy and it was great experience. Sal, Joshua, Greg and Johnathan do a super job with the course and are thorough highly professional instructors. I would highly recommend the instruction given here. I also purchased a 2009 Fat Boy from Rock City HD and the sales staff was great to work with. My sales guy Gary Cox was knowledgeable and very helpful in helping me select the right bike for me. Great experience I will be back.

The ladies in motor clothes are appsolutely awesome all the time, left phone in dressing room, they tracked me down and delivered to me, with a awesome video that had me smiling

My wife & I rode Hondas for 6 years before we traded our bikes in on Harleys. I have a 2010 Road King FHLR & she has a 1999 Springer Softtail. She rides occasionally & I ride all the time. Even use mine as work vehicle. The parts & service departments have always taken care of us. I bought two new tires, had to have ball bearings replaced, rear brake pads, rear air shocks pressure adjusted & a new rubber piece replaced for my digital odometer. They took care of me & wasn't charged for labor on one tire. My 7 year old daughter and I go there often to hang out and I have many HD t-shirts.

I want to give a shout out to parts and service. We just had a full stage one done on my wife's trike. Again you guys exceeded out expectations. We have bought three new bike at Rock City over the part 15 months and have had a lot of work done on them. We couldn't be more satisfied on how they turned out. Thanks for all you do!!

Nate and Bill are awesome. We bought our bike back in June after many months of looking and comparing. These guys will answer any and all questions and even discuss pros and cons over new versus used. We had and absolutely zero stress or pressure sales experience and couldn't be happier. Thanks for all the help.

Bill is a great sales man, took the time to answer all my questions. He showed me different models and accessories. Parts, clothing and sales manager was extremely nice. Great dealership!

This was my first time to finance a motorcycle, especially a harley-davidson. I was pleased with Lance and how he guided me through the inventory, knowing what my needs were and putting me on a beautiful machine. There was no pressure that one typically feels at any type of dealership. I enjoyed being able to test drive the bikes I was interested in and at the end of the day, I'd do it all over again. I would recommend to anyone wanting a bike to see these guys. Thanks lance and thank you rockcityhd!

Parts ,service , and the salesmen (even though they knew we werent buying a bike) went above and beyond to make sure we were taken care of and able to continue our trip . Top notch people !

Called the dealership to inquire about a bike I saw online. Was put touch with lance and Jonathan to answer any questions I had. Never saw the bike in person , but took their word on what it was. Paid my a deposit and headed that way later in the week. When I got there, the bike was exactly as described , if not better. These guys rolled out the red carpet, literally. They will have my business for life.

We broke down in Arkansas while traveling from Louisiana. Rock City found a way to come get our bike, repair it and even brought it back to us. Parts had to be overnited. Communication was great. I received updates as repairs progressed. The folks there that I talked to were absolutely great. Very devoted to the customer. A special thanks goes out to Russel. Y'all's customer service is spot on. Thanks again for all of your help in making our trip a success.

Had to get my radio flashed for the new GTS and CarPlay and the service department took care of all the issues that came up GTS radio in a 2016 bike. Thank you for getting it done. Couldnt be happier.

Was passing through and stopped at Rock City HD to get bike checked. There was some issue with my bike and we were talking with Nate, who was really helpful. Ended up get an offer on my bike and decided to trade it in. Everyone at the dealer ship are really friendly. Is was later in the evening and Nate, Mike and Jonathan stay late to finish the sale. Service Dept. switched some items from my old bike to the new one. Over all great experience.

Fellas yall did a awesome job with the stage 4 and exhaust on my bike. Bike rides and sounds awesome. The hospitality is amazing and service is fast. Thank yall again

By far the best experience Ive had buying anything. Chris H was awesome and really helped a lot the entire process, thank you for all yall did to help! Definitely the only place Ill come for bike needs

This is my second bike, first new one from Rock City. Always friendly, always helpful. Gonna log many miles and smes on my 2021 Street Glide. Thanks everyone.

As usual Great job by the men and women here. Went in for a simple job (throttle grips) but took their time and let me try several before i made up my mind. In on time and out about an hour later when they said it would be done. GREAT JOB

I want to give a shout out to Cathy in MotorClothes. I have been wearing the MEN'S BOOTCUT FIT PERFORMANCE MODERN JEANS for about a year and a half. I went online looking for a couple more pair and couldn't locate any. Cathy checked around and found out they discontinued them and there were only nine pair in my size left in stock in the US. She had two pair for me within two days.

MY WIFE BOUGHT ME A GIFT FOR CHRISTMAS, A VANOCKER WATERPROOF LEATHER JACKET, AND IT'S AWESOME, TO SAY THE LEAST, BUT WHAT IS MORE AWESOME, IS THE CUSTOMER SERVICE PROVIDED BY CATHY, IN MOTORCLOTHES.......SHE HELPED MY WIFE SNEAK IT BY ME, AND MADE ME BELIEVE THEY WERE OUT OF MY SIZE, AND HELP CREATE A WONDERFUL CHRISTMAS SURPRISE FOR ME !!!! ( GOTTA KEEP AN EYE ON BOTH THOSE GIRLS...LOL} IF YOU GO IN THE STORE, ASK FOR CATHY, SHE GOES ABOVE AND BEYOND......GREAT EXPERIENCE JIM

I would like to give a huge shoutout to Kenny, Mike, and the parts guys. We bought a brand new 2021 Street Glide Special from Kenny. Our experience was nothing short of excellent. They made the deal, financing, and adding extra parts so easy for us. We would definitely recommend Rock City to anyone in the market for a motorcycle. We love our new bike and consider the guys at Rock City friends. Thank you so much for making our purchase easy and pain free! They even stayed two hours after closing to get it done!

My sales guy Bill and finance guru Johnathon was awesome. They answered any and all questions and let us decide without any pressure. We did not feel rushed at all and it was more of finding what worked for me rather than getting a sell. After buying our bike the attitude didnt change. They were truly there to answer any questions and completely cover everything needed. Ive spent 30 years in the service business and usually really hard on customer service. These guys ROCK and are a great team!!!

SUPER GREAT TEAM!!!! THEY MADE OUR EXPERIENCE THERE AWESOME!!!! GREAT GROUP OF PEOPLE TO WORK and DEAL WITH!!!!

I can't say enough about how great these people are. I had a bike shipped from Ca. and it ended up being delivered 2 weeks late from the shipping company. These people especially Tory, Kenny, and Joe called me at least twice a week to check for updates. They kept a service appt. open for me until the bike arrived. The service dept. had me out on time and even did a great job assisting me. I had not been on a bike since 94 and they took time to explain the bike ( my first Harley a 05 Heritage Softail) to me and showed me how to tie it down. I bought helmets and jackets for my wife and I and the girls in the sales are took their time and laughed and joked with us and we never felt pressured to hurry. I hope the owner realizes how great a team he has and his business model is outstanding. 10/10 and thy will be the only ones working on or servicing my bike.

I've been a customer of this dealership since moving to Arkansas nearly 10 years ago. I had my 2007 Street Glide in for 10,000 and 20,000 mile services, its one warranty repair, I've purchased parts, had many comfortable/low pressure discussions with sales staff, and I've called in for advice on my bike. It sounds impossible, but every interaction I have had with the very many different people at this dealership over the years has been exceptional and far beyond expectation.

This level of customer service had me concerned that it would not carry over to the new, much larger facility. Expansion can lead to a "big head mentality" where the customer becomes just another face and the relationship between dealership and customer gets lost. Thankfully this has not happened with Rock City Harley Davidson.

On Veterans Day I traded in my Street Glide for a 2020 Street Glide Special. The entire process was smooth, I was given what I felt was a very fair price for my trade. Bill Wagner in sales is one of those guys you feel at home talking to. Calm, no pressure, knows the HD product very well and comes across as a friendly neighbor or close friend. Mike the sales manager worked with me on landing at a payment I felt comfortable with and LeeAnn made the official signing of the documents quick and painless.

A few days later I made the decision to bring the bike in for a Stage 2 performance upgrade and some other items. Jonathan helped me out to add Screaming Eagle coverage to my extended service plan. I know I created extra work for him by doing this, but he jumped in and handled it like a champ. Here's something I really liked - Communication!! Jeff in Parts and Joe in Service kept in touch with me via phone and text to finalize my parts list and schedule my service appointment.

Today I dropped off my bike for the performance upgrade. Chance Beeman and I met on the showroom floor and chatted for a bit, another Bill Wagner type - super kind and friendly. Would you believe Chance actually gave me a ride home! I was going to call a cab or an Uber. Sure, it was a cold and early start to the sales day, but to be extended this level of customer service goes far beyond the norm.

I am highly impressed and equally thankful for this dealership and its culture of exceptional customer service. Very well done all around Rock City!!

These guys are Great. I bought a bike from my brother in law and went into the store to purchase helmets and jackets, Brad met us at the door and gave me the Ok to have the bike delivered to them instead of my house to have tires put on and serviced. Then he took us over to Cathy in sales and she spent at least an hour with us getting the right helmets (size) and leather jackets. I called service the next day and Joe set me up for a appointment even though the bikes not here yet. He did this so even if it's delayed I won't be a walk in so they can be ready for me. These folks understood I haven't been on a bike in a long time and answered all my questions and never rushed me or my wife. I will post again after the bike gets it service in the next week or two, but if it is like our experience so far i expect nothing but it being excellent. Great job folks keep it up.

In todays fast paced world, its hard to find a business who is truly appreciative of your Business and treats you like Family and Friend. Rock City is the exception! Rock City offers the most awesome buying experience you will ever have. The entire team is helpful, courteous and are as personal as they are professional. If youre just browsing or looking to buy, theres no other Harley Dealerships that can Match Rock City Harley-Davidson. There a must visit for your bucket list

Had a great experience purchasing a new Harley at Rock City, the staff were knowledgeable and friendly. Would definitely recommend them.

Mike and his team at Rock City Harley went above and beyond my expectations And made my purchase of a 2020 road king a wonderful experience, if your in the market for a Harley Davidson please allow Mike and his team to serve you.

Buy tour bike from Bill and buy your merchandise from Lauren!! Y'all treat us like family everytime we come in! Love y'all!

As I was on my 6600 mile journey, these guys were my first Harley stop. I have to say they were super nice and extremely helpful. You could not ask for a better group of people. I just want to give a big thanks to all of you! I will definitely stop buy on my next journey out west. Thanks again!!

Bo Hooks was very knowledgeable, friendly, helpful and patient while my girlfriend selected her first new Harley.

Johnath was very friendly and kept us in the loop at all times while setting up our financing.

All the associates made feel like family, even the ones who were not directly helping us.

Joel Britt and his team have wen above and beyond after my purchase anything Ive needed they have been there for me!!! Awesome customer service!!!!!

Bought my very first Harley from Rock City. My salesman Michael Powell was awesome. He guided me through the process of picking out the right bike for me and got a great deal. Everyone at this dealership was very nice and helpful. I am very glad I went here for my first Harley and will be back maybe for another if I can talk my wife into it!

Lauren helped me figure out what gear was going to be the best for me. So helpful and pleasant!

My wife and I would like to say "Thank YOU" to the Rock City H-D staff who made our 2015 Trike purchase very low key with family atmosphere _ To Bill, a special thanks to no pressure to what can I help you find and getting the deal done _ Matt / Chris / David / Josh and Lauren a BIG help in picking out helmets and riding attire _

The employees at Rock City HD are more like family than a dealership. Every time I've been to the store it's been an outstanding experience. Recently I spoke to Jeff in the parts department about ordering a after market handle bar for my bike. I did some research on the handle bar, via the aftermarket's web site. When I spoke to Jeff about ordering the part he didn't think it was compatible with my bike, even though the web site indicated it would fit. Jeff took my name and number and said he would call me back. Jeff personally called the after market company and spoke to their rep. Come to find out the information on the web site was wrong. Jeff did additional research and found the perfect part. When I picked the part up I spoke with personnel in the service department and they provided me tips on how to install the part. Now that's service. ! I won't take my business anywhere else. Bill in sales is exceptional and Kathy in apparel always has a smile and makes you feel like family. Even though I only listed a few names all the employees are outstanding.

Went in just to look, had no intentions of buying. Spoke with Darren White who got me to test ride a Street Bob. Needless to say I now own a 2017 Street Bob. Darren and the whole staff were exceptional and knowledgeable. Got me on a bike that I love and fits my riding style, couldn't be happier.

On Tuesday, 06 June, 2017, I somehow managed to fill the tank on my 2003 Wide Glyde with Diesel fuel! I still don't understand how I did this. My riding Buddy went to Rock City for assistance. Before I could finish a ciccarrette,, he and Kevin returned with a trailer. We loaded up my bike and got to the dealership. David quickly got me on a lift and Jesse went to work. In less than 2.5 hours, we were on the road again. The work was performed quickly and expertly. The service and sales people treated us like family and the final cost was so low I checked the invoice to make sure everything was included. Great people, great service!

We had a WONDERFUL Experience with our salesman. I responded to a post regarding a bike through facebook. The first bike had already sold, but he did not hesitate to help me find a bike I really wanted. On Monday (4/11/16), we purchased my 2011 Hayabusa! Travis made the process extremely easy and quick. We will definitely return to in the future for our next bike purchase.

Awesome experience with this dealership. They stayed late to take care of me, parts even stayed late so I could order my exhaust. My salesman assisted with the final negotiations as I gave them a pretty hard time. At the end of the process we were all happy and I have never had a better experience at any other dealership. The finance lady was amazing. Idk how she did it, but she met my requests to a tee. I'll definitely buy my next bike here.

MY SALESMAN MADE MY FIRST HARLEY PURCHASE GREAT. GREAT CUSTOMER SERVICE AND THE ENTIRE STAFF IS FRIENDLY.